Support
Real answers, fast replies
Most questions get answered in the FAQ below. The rest go to a real person, not a chatbot, who replies within 24 hours and usually a lot sooner.
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In-app, no calls required.Change PGA Instructor
Request a different one anytime.Recording tips
Down-the-line + face-on, hip height, 8–10 ft.
Common questions
Frequently asked questions
Your SwingShot comes back within hours of upload.
A PGA Instructor. Every instructor on SwingShot holds an active PGA designation, and we verify credentials before they review a single swing.
Your library stays with you for as long as you subscribe. If you cancel, your swings are archived for 90 days.
Yes. Your first SwingShot goes to the next available PGA Instructor. Keep sending your swings to them if you like their feedback, or request another PGA Instructor within the SwingShot network.
Yes. Use it between lessons, and pull up your feedback in the app at your next one. We're a complement to in-person lessons, not a replacement.
Cancel in the app under Profile, then Subscription, then Manage Subscription. No phone call, no chat, no retention team. Access continues through the end of your billing period.
Still need help?
Email us. We reply fast.
Real humans on the other end, not chatbots. We reply within 24 hours, usually sooner.
Email support
support@swingshot.comEmail reaches a real person on the team, usually faster than any form would.
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