Frequently Asked Questions

Warranty

What is the warranty of the SwingShot™ camera?

SwingShot, LLC. [“Manufacturer”] warrants to the original end user [“Purchaser”] that for the 180 days [“Warranty Period”], the SwingShot Camera [excluding any third party software] and accessories [“Product”] will be free from defects in materials and workmanship when properly installed and used for its intended purpose and in its intended operating environment. This warranty does not apply to any Product that has been: [i] altered, repaired or modified or [ii] damaged or destroyed by accidents or similar events or by any intentional, reckless or negligent acts or omissions.

In the event of a defect, Purchase should return the Product to the original place of purchase. Purchaser may only return the product to Manufacturer with a valid RMA number, which can be obtained from Manufacturer’s customer service personnel. Purchaser pays the cost of shipping the Product to Manufacturer and Manufacturer shall bear the cost of shipping the Product back to Purchaser after the completion of service under this limited warranty. Purchaser’s exclusive remedy and Manufacturer’s entire liability under this warranty will be for Manufacturer at its option to repair or replace the Product or refund purchase price less any rebates. Manufacturer does not warrant against loss of any data including data stored on Product returned to Manufacturer for service], and assumes no liability for such loss.  Purchaser assumes all liability, and as such releases Manufacturer from any liability, for any accident, injury, damage, death, loss, illegal activity or any other claim that may occur resulting from or during use of the Product, whether or not such use is foreseeable by Manufacturer.

 

ALL IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to Purchaser. This warranty gives Purchaser specific legal rights, and Purchaser may also have other rights, which vary by jurisdiction.

All third party software provided with the Product is provided “AS IS”.  Purchaser assumes the entire risk as to the quality, performance, accuracy and effect of such software, and should it prove defective, Purchaser, and not Manufacturer, assumes the entire cost of all necessary servicing or repair.  TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL MANUFACTURER BE LIABLE FOR ANY LOST DATA, REVENUE OR PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF MANUFACTURER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL MANUFACTURER’S LIABILITY EXCEED THE AMOUNT PAID BY PURCHASER FOR THE PRODUCT.

The foregoing limitations will apply even if any warranty or remedy provided under this agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to Purchaser.


Purchasers, users, and any or all parties involved or engaging in the use of SwingShot, LLC’s [“SwingShot”] products agree to the following:

  • SwingShot does not promote or endorse high risk, careless and/or dangerous actions when using its products.
  • SwingShot is not liable for any use or misuse of SwingShot Products or any video captured that may be considered illegal.
  • SwingShot is not responsible for any illegal actions taken while recording, attempting to record, or editing video that was captured with our products.
  • SwingShot Products’ primary purpose is recording legal sports activities as seen by all Local, State, Federal, and Country Laws.
Where do I go to register my camera for warranty protection?

To register your camera for warranty protection just visit the page http://swingshot.com/warranty and follow the simple instructions. 

Usage

How far from the ball should I place the SwingShot ™ camera?

The SwingShot™ camera is designed to record ~9 feet from your ball. The Field of View ("FOV") varies depending upon whether you are recording in 720p or 1080p resolution. The table below should help you to understand the camera’s capabilities.


Distance from ball    7' 8' 9' 10' 11' 12'

720p

Range, Lesson, & Course Modes

FOV Width 16'  18.3' 20.5' 22.8' 25.1' 27.4'
FOV Height  9' 10.3' 11.6' 12.8' 14.1' 15.4'

1080p

Scenic Mode

 
FOV Width 9.1' 10.5' 11.8' 13.2' 14.4' 15.8'
FOV Height 5.2' 5.9' 6.7' 7.4' 8.1' 8.9'

The camera can be positioned anywhere behind or beside the golfer, but golfers taking lessons from a teaching professional should consult their teaching professional for the recording angle they need for their analysis.

How easy is it to use the SwingShot™ camera?

The SwingShot™ camera was specifically designed to be stored right alongside you golf clubs. This enables golfers to easily grab the SwingShot™ camera as they are selecting a club for each shot. Plant the camera’s turf spike in the grass ~12 feet behind (or beside) the ball and aim the arrow on top of the camera straight over the ball. Press the one and only button to activate the recording function, and proceed with your swing as usual. When finished with your shot, press the button to deactivate the camera, remove it from the grass, and drop it back in your bag with your golf club.

Can the SwingShot™ camera be used in the rain?

The SwingShot™camera is designed to function in normal golfing conditions such as rain, humidity, heat, cold, dirt, and sand, etc.

Will the SwingShot™ camera slow play?

Absolutely not.  The SwingShot™ camera has been designed to specifically not slow play.  There is one button, no LCD screen, a wide field of vision, and GPS measuring to the center of the green, eliminating the need to hunt for yardage markers.

How many swings can I record before I run out of memory?

The total number of swings each camera will store in memory will vary depending upon the average length of each recording and the total available memory in that model.

For the purpose of simplicity we will focus on the Cyclops Pro™ which has 8GB of memory. When recording in Course or Scenic Mode the Cyclops Pro™ will hold approximately 244 recordings of 30-second swings or 122 recordings of 60-second swings. Most people find that, after the 10-second countdown timer, 30 seconds is plenty of recording time. However, you should test this and set the recording time to comfortably capture your pre-shot routine.

For the Cyclops, which has 4GB memory, you should cut these numbers in half, and for the Cyclops Pro+, which has 16GB of memory, you should double them.

Why are their 4 recording modes and how do they work?
There are 4 basic recording modes. You can switch between modes using the Mode button located on the bottom of the camera.
 
1) "Course" mode records i720p | 60fps and has a 10-second delay to allow you to get into place, followed by a variable recording time of 30, 45, 60 or 75 seconds. The time is adjusted on the bottom of the camera using the timer button. At the end of the preset time, the camera then shuts off automatically so you don't record your camera banging around in your bag if you forget to turn it off between shots, and to save editing time later if you only want to share a few shots out of the many you recorded. 
 
2) "Scenic" mode is identical to Course mode except that it records in 1080p | 30fps. 

3) "Lesson" mode records continuously i720p | 60fps until it runs out of memory or battery. 

4) "Range" mode records i720p | 60fps and has a 10-second delay to reload your ball followed by a variable recording time of 10, 15, or 20 seconds, and then shuts off automatically. Again, this is done to save editing time later if you only want to share a few shots out of the many you recorded.
Where can I find the Cyclops™ (SS-1) User Manual?

You can access an online version of the Cyclops™ (SS-1) User Manual by clicking here.

Where can I find the Cyclops Pro™ (SS-3) User Manual?

You can access an online version of the Cyclops Pro™ User Manual by clicking here.

Where can I find the Cyclops Pro+™ (SS-5) User Manual?

You can access an online version of the Cyclops Pro+™ User Manual by clicking here.

Video

How do I transfer video from my camera to my PC?

To Transfer Video to a PC

  1. Plug the USB mini B of the supplied USB cable to the USB port of the SwingShot Camcorder, and plug the other USB end into the USB port of your computer / notebook.
  2. Press the POWER button to power on.
  3. MSDC” will appear on the screen.
  4. When the SwingShot Camcorder connects successfully with a computer, a Removable Disk “X” will be shown in Windows Explorer. (The “X” represents the removable drive letter)
  5. The SwingShot Camcorder will automatically create a folder titled “MSDC \ 100MEDIA” on your memory card, which will hold the first 9999 videos. Then “101MEDIA” folder will be created for the next 9999 videos, and so on.
  6. Each record video is given a file name “SHOT” followed by a 4-digit sequential number in order videos are stored. (Example: SHOT0001.MOV, SHOT0002.MOV, etc.)
  7. You can now view or edit the files on the internal memory using your own video player software.

Disconnect from PC

  1. On the Windows System Tray, click the hardware removal icon.
  2. Click the ‘Safely remove USB mass Storage device’ message with the corresponding drive.
  3. When the ‘Safe to Remove Hardware’ message appears, you can safely remove the SwingShot Camcorder’s USB cable.

Review your video and share it with your friends, your teaching pro, or the entire world.

How do I transfer video from my camera to my Mac?

To Transfer Video to a Mac

  1. Plug the USB mini B of the supplied USB cable to the USB port of the SwingShot Camcorder, and plug the other USB end into the USB port of your Mac / MacBook.
  2. Press the POWER button to power on.
  3. MSDC” will appear on the screen.
  4. Connect the SwingShot Camcorder to your Macintosh computer with the supplied USB cable.
  5. Choose the USB device by selecting the “SWINGSHOT” folder on your desktop.  The SwingShot Camcorder images are stored in folder of “DCIM \ 100MEDIA” in succession.
  6. You can now view or edit the files on the memory card using your own video player software.

Disconnect from Mac

  1. Find the “SWINGSHOT” device from the Finder.
  2. Press the eject icon to disconnect the SwingShot Camcorder.
  3. You can safely remove the SwingShot Camcorder’s USB cable.

Review your video and share it with your friends, your teaching pro, or the entire world!

How do I transfer video from the removable SwingDrive™ (rented cameras only) to my PC or Mac?

Upon returning their rental camera to the pro shiop, each golfer will be given the SwingDrive™ (our proprietary single-use microSD card) used to store the video from their round of golf.

Here are simple instructions to transfer the video from your SwingDrive to a PC or Mac computer.

  1. Insert the SwingDrive™ (microSD card) into the SD card adapter.
  2. Insert the adapter into SD card port on your computer
  3. The video will be available to view on your computer 

 Review your video and share it with your friends, your teaching pro, or the entire world.

(Note: after a SwingDrive™ has been used to record video in a SwingShot™ camera, it cannot be used again to activate a SwingShot™ camera, but it can be used as a normal USB storage device on any computer.)

What format are the videos recorded and stored on SwingShot cameras?

SwingShot cameras record and store video using the H.264 codec, which is a widespread modern standard for video compression. These video files are combined with the audio and other media in a .mov format "wrapper" which is used to deliver the combined media files into an integrated single file. 

What video editor can I use to edit my videos?

You can use any modern video edit that is capable of working on .mov files containing video recorded and stored using the H.264 codecwhich is a widespread modern standard for video compression. For example, versions of Apple's iMovie earlier than iMovie '11 will not recognze the H.264 codec, so you must be using iMovie '11 or later.

Does the SwingShot camera record one long file or a bunch of short clips?

Every SwingShot camera has 4 primary recording modes. Only Lesson mode records continuously into one or more long files, all the other modes record short clips.

Course and Scenic modes each begin with a 10-second delay to allow the golfer to set up for their shot, followed by a variable 30, 45, 60, or 75-second recording time, after which point the camera stops recording and saves that swing as an individual file.

Range mode is similar except that it begins with a 10-second delay, followed by a variable 10, 15, or 20-second recording time, after which point the camera stops recording and saves that swing as an individual file. However, unlike Course and Scenic modes, where the camera goes to "sleep" after each recording, in Range mode, the camera automatically loops to start the countdown timer again thereby enabling a player on the driving range to record a series of small clips without having to walk back to the camera before each shot. 

How much memory is required to record a single round of golf?

The average golfer can record their entire round of golf - including putting - on 4GB of memory, which should be approximately 60 minutes of recorded video.

How do I transfer video to my iPad quickly?

The fastest way to transfer video files from our Cyclops™ (SS-1) and Cyclops Pro+™ (SS-5 or SS-6) cameras is to an iPad is to eject the MicroSD card from your SwingShot camera and insert it directly into the appropriate iPad SD Camera Connector kit. Owners of our Cyclops Pro™ (SS-3) model, which has internal (non-removable) memory, can connect one end of the enclosed USB data transfer cable to the camera and insert the USB end directly into the appropriate iPad USB adapter.

These iPad camera adapters are sold separately and can be purchased at a local Apple store or on the Apple.com online store using the links below. 

All iPads prior to iPad 4 (30-pin dock connector)

http://store.apple.com/us/product/MC531ZM/A/apple-ipad-camera-connection-kit

All iPads & iPad Minis iPad 4 and later (lightning dock connector)

http://store.apple.com/us/product/MD822ZM/A/lightning-to-sd-card-camera-reader

http://store.apple.com/us/product/MD821ZM/A/lightning-to-usb-camera-adapter

How do I transfer video if I do not have an SD card port on my computer?

The fastest way to transfer video files from our Cyclops™ (SS-1) and Cyclops Pro+™ (SS-5 or SS-6) cameras is to eject the MicroSD card from your SwingShot camera and insert it directly into the appropriate SD card port on your computer. However, if your computer does not have and SD card port, you will need to purchase a separate USB MicroSD card reader (typically $3 to $6). While there are plenty of suppliers for these USB MicroSD card reader, below you will find a link to a few which are on sale at Amazon.com.

http://www.amazon.com/Transcend-Information-Card-Reader-TS-RDF5K/dp/B009D79VH4

http://www.amazon.com/Kingston-microSDHC-Memory-Reader-FCR-MRG2/dp/B0028R3NCU

Rental Cameras

What is a SwingDrive™?

We offer a special rental version of our SwingShot™camera, which uses a proprietary removable 4GB MicroSD memory card called a SwingDrive™to store the recorded video of each golfer’s shots. Theserental cameras cannot be activated unless an unused SwingDrive is inserted into the camera. After the first recording is made on a SwingDrive, it cannot be re-used once removed from the camera. Please do not remove your SwingDrive until you are finished recording for that session. SwingDrives are available for purchase at leading golf courses, academies, and teaching professionals.

How much does the SwingShot™ system cost to rent?

The cost to rent the SwingShot™camera will vary by golf course and teaching professional. Some teaching professionals offer a bundled price that includes the purchase of a 4GB SwingDrive™, the rental of SwingShot™ camera, and the subsequent video analysis.includes instruction

Store

What is your return policy?

The original end user [“Purchaser”] may return to SwingShot, LLC. [“Manufacturer”] the SwingShot Camera and accessories [“Product”] purchased on the swingshot.com website for a full refund within 60 days from the date of delivery unless the term of sale explicitly state otherwise. Purchaser ouside the continental United states  is responsible for paying the shipping cost for the return. All returns should be in their original packaging and with all accessories included. Cameras that show excessive wear and tear or are non-functional due to abuse by the Purchaser may be deemed un-returnable at the sole discretion of the Manufacturer. In the event a camera is deemed un-returnable it will be returned to the Purchaser

Troubleshooting

I just opened the box and my camera won't charge. What is the problem?
If the camera battery becomes fully drained, the camera will often become "frozen" in this state and will appear not to be charging when first connected to the charging cable. We want to get you up and running and capturing great footage out on the course with your camera as soon as possible, so please take the following steps to revive and charge your camera. 
 
First, the battery has 3 copper plates that must be aligned with contact points inside the camera. You can see these contact points if you remove the battery cover and peak down into the camera. Please make certain you have the 3 battery charging plates aligned correctly with the camera's 3 contact points. Then close the battery compartment door and hook up the charging cable. 
 
Second, it may be necessary to reset the camera. If you own a Cyclops Pro camera, look on the back side of the camera for a small white "Reset" button. Please press reset and see if that solves the problem. If that does not resolve the problem, please plug in the camera into the power charger which is plugged into the wall socket and then press that white reset button again. If successul, the camera will "wake up" and charge as normal. 
 
Third, if the battery is completely drained, it may take 30 minutes or more for the camera to "wake up" and register that it is charging. Please try charging for at least 30 minutes.
 
If these steps do not resolve the issue, please contact us
 
NOTE: It will take at least 4 hours to fully charge the camera battery. You should fully charge the camera before its first use.
Why does my camera shut off automatically immediately after I turn it on?

The LCD screen on your SwingShot camera uses a lot of battery power. In order to preserve its battery, your camera is programmed to go into “Sleep Mode” after just a few seconds of inactivity. This is normal and there is nothing wrong with your camera. All you have to do to “wake” your camera back up is press the green record button once. Then press it a second time to start recording.

Why won't the camera charge the battery when I plug in the AC adapter?

Your SwingShot camera has a high capacity lithium ion battery, which is great for providing long battery life. If the battery level falls below a certain level, there are safety measures in place which prevent you from being able to recharge the battery by plugging the AC adapter into the camera. While rarely needed, it is possible to revive the battery using a separate battery charger. Please contact support if you experience this problem, and we will help you to resolve the issue immediately.

Why does the time stamp on my video say it was recorded in 2009 (or earlier)?

To keep the camera design as simple as possible, there is no way to set the time on the internal clock to the correct time. This means that when the battery runs down or is removed from the camera the clock is reset and thus the time stamp on the videos is not accurate.

Apps

Do the mobile apps work with all of your cameras?

No. The iOS and Android mobile apps only work with the Cyclops Pro+ (SS-5) camera because it is the only camera that is capable of creating its own wireless network to connect to a mobile device. 

Where can I download the mobile app for my device?

You can download the SwingShot Remote iOS app for the Apple iPhone and iPad by clicking on the link to the Apple App Store below.

https://itunes.apple.com/us/app/swingshot-remote/id593750685?mt=8

You can download the SwingShot Remote Android app for the various Android phones and tablets by clicking on the link to the Google Play Store below.

https://play.google.com/store/apps/details?id=com.swingshot&hl=en

How do I via wirelessly connect my Cyclops Pro+ camera to my phone (or tablet)?

Just follow these steps to wirelessly connect your Cyclops Pro+ camera to your mobile device using the SwingShot Remote app.

1) Download the SwingShot Remote app onto your portable device from the Apple App Store (iPhone / iPad) or Google Play Store (Android).

2) Make sure that the SwingShot Remote app is not already running in the background as the camera will be conflict if there are multiple instances of the SwingShot app open.

Note: To close an open app on an iPhone or iPad, double click the round Home button, scroll right to left to find the thumbnail image of the SwingShot app, then slide the SwingShot App image upwards to exit the app.

3) Turn on the camera by pressing the Power button on the bottom of the camera (Camera will take about 5 seconds to boot).

4) Press in the WiFi button on the side of the camera until you hear a faint click, then let go.

5) The word “Wait” will blink on the LCD top portion of the camera for about 30 seconds. It may take longer. Please wait.

6) Then the Wireless signal will appear on the LCD indicating that you camera is now broadcasting its own wireless network.

7) Go back to you phone / tablet, open the “Settings” app, and open the "Wi-Fi" (aka "wireless") networks. You should see SwingShot listed here. Tap on it to wirelessly connect your mobile device to the Cyclops Pro+ camera.

8) Leave the Settings app and navigate back to the SwingShot Remote app icon on your phone / tablet. Tap SwingShot remote app icon to launch the app. You can now operate the camera and download video directly into the portable device via the SwingShot Remote app.

9) When you are finished with using the Cyclops Pro camera, please push the Power On/Off button to turn off the camera.

IMPORTANT: The activation of the wireless connection on the Cyclops Pro+ will drain on the battery quickly, reducing the maximum operating time to around 40 minutes. If you wish to use it for longer, we suggest you purchase extra batteries from our online store. When using the Cyclops Pro+ without the wireless connection activated, the typical battery life is ~2+ hours of streaming video and 5 hours of standby.